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Our Returns Policy


We want you to be satisfied every time you shop with us so we make our returns policy simple.


You can return or exchange any goods bought within 14 days from when you receive them


Simply send returns back to us at the address below. Royal Mail Signed For recommended.

Please include the invoice you received with the goods, or your name and order number, so that we know who they are from.

When we get the goods back we will issue a full refund for the price of the goods returned. Our only stipulation is that they are in a original condition, in other words :-

• the tags have not been removed

• the garment has not been worn or damaged

• the packaging is returned

 

We issue the refund (or send out an exchange) within 24 hours of receiving the returns, and you will see the credit on your card after 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (and building societies can take up to 10 days).


Guidance & Notes

• Please ensure that you wrap the package securely

• Refund does not include your cost of the original postage and packaging

• We cannot be held responsible for packages lost or damaged in the post

• For your own protection, we recommend that you send your package by Royal Mail Signed For

• Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility This does not affect your statutory rights as a consumer


Returns Address

Knox Sports

58 Whitesands

Dumfries

DG1 2RS

Telephone

01387 248338